1. Warranty Coverage

Vlorax.xyz offers a limited warranty on all eligible products purchased through our website. This warranty covers defects in material or workmanship that affect the normal operation of the product under normal use conditions.

2. Duration of Warranty

The standard warranty period for products purchased from Vlorax.xyz is 12 months from the date of purchase, unless otherwise stated on the product page or promotional materials. Certain products may have extended warranty periods, which will be clearly indicated.

3. What is Covered

Our warranty covers the following:

  • Defects in materials or workmanship.
  • Malfunctioning or failure of the product when used as intended and under normal conditions.
  • Manufacturing defects or damage that occurs during transit (reported within 7 days of receiving the product).

4. What is Not Covered

The warranty does not cover:

  • Damage resulting from misuse, neglect, accidents, or improper installation.
  • Damage caused by natural disasters, fire, or other external factors.
  • Wear and tear from regular use over time (e.g., discoloration, surface scratches).
  • Products that have been modified or repaired by unauthorized parties.
  • Loss or damage due to improper storage, exposure to extreme temperatures, or submersion in water (unless specified for aquatic use).

5. How to Request Warranty Service

To request a warranty claim, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at support@vlorax.xyz with the following information:
    • Order number or proof of purchase.
    • Description of the issue with the product (including photos if applicable).
    • Any troubleshooting steps you may have already taken.
  2. Review and Verification: Our team will review your claim and may request additional information or photos. If the product is deemed defective under warranty terms, we will proceed with the next steps.
  3. Resolution: Depending on the product and the issue, we will either:
    • Replace the product with a new or refurbished unit.
    • Repair the product (if repairable).
    • Issue a refund (if a replacement or repair is not feasible).

6. Return Shipping

If the product is found to be defective and is covered by the warranty, Vlorax.xyz will cover the cost of return shipping for the faulty product. For non-defective returns, customers are responsible for shipping costs.

7. Refunds and Replacements

If your product qualifies for a warranty replacement or refund, we will provide either:

  • Replacement: A new product of the same or similar model, based on availability.
  • Refund: A full refund to the original method of payment, less any shipping or handling fees.

8. Limitation of Liability

Vlorax.xyz’s liability under this warranty is limited to the repair, replacement, or refund of the defective product. We are not liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product, including but not limited to damage to personal property, loss of business, or loss of data.

9. Exclusions for Certain Products

Some products may have specific exclusions or terms that differ from this standard warranty policy. Please refer to the product page for specific warranty details for certain items.

10. Changes to Warranty Policy

Vlorax.xyz reserves the right to modify or update this warranty policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

11. Contact Information

If you have any questions or need assistance with a warranty claim, please contact us: